Do I need to change my VICIdial setup?
No. Each bot uses a normal VICIdial user and phone in your campaign. Your dialer, lists, carrier and closers stay as they are.
Can I switch bots to another campaign myself?
Yes. In your portal you move bots between campaigns, choose the script each campaign uses, log bots in and out and start or pause dialing — straight away, without asking us.
What if all my closers are busy?
The bot does not hang up. It tells the prospect a licensed agent will be with them shortly, keeps them company with friendly conversation, and checks they are still there until the transfer connects.
What happens when a call is transferred?
The bot sends the prospect to your closer in-group or transfer number and keeps the conversation going until a closer joins, so prospects are not left in silence.
What does the trial include?
A 3-day trial with bots in your own campaign, script setup and tuning. No payment is needed to start.
Why is there a minimum of 10 bots?
Setting up and tuning a campaign takes the same work for one bot or many; 10 bots is where the results are worth it for a call centre.
Do you charge per minute?
No. You pay a flat $20 per bot per month. Call minutes go through your own VoIP carrier as they do today.
Can I hear what the bots said?
Yes. Calls are recorded and listed in your portal with the result and the closer who took the transfer.
How do I pay?
Invoices appear in your portal each month and are sent to you by email. Pay by bank transfer or the method we agree with you.